Refund policy

RETURN POLICY

30-DAY RETURN POLICY

We want you to love what you ordered. If you're not completely satisfied with your purchase, we're here to help.

RETURNS

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

Unworn and unwashed
In the same condition that you received it
In its original packaging with all tags attached

NON-RETURNABLE ITEMS

The following items cannot be returned:

Final sale or clearance items
Gift cards
Downloadable products

HOW TO INITIATE A RETURN

To start a return, please contact us at support@newmethodapparel.com with your order number and reason for return. We will provide you with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

EXCHANGES

If you need a different size or color, please initiate a return for the original item and place a new order for the replacement.

DAMAGED OR DEFECTIVE ITEMS

If you received a damaged or defective item, please contact us immediately at support@newmethodapparel.com with photos of the item and your order number so we can make it right.

SHIPPING COSTS

Return shipping is free of cost to the customer. On request we will provide a trackable shipping service, so we can guarantee receipt of your returned item.